Refund policy

Last updated: August 22, 2026

All sales are final

Shoebox Dynasty does not accept returns, exchanges, or refunds. Every sale is final at the moment of purchase. This applies to every card in the shop, raw and graded, at every price point, with no exceptions.

Please read this policy in full before you order. By completing a purchase you confirm that you have read it and accepted it.

Why we sell this way

Every card we list is a single, individually described item, not a mass-produced product with interchangeable units. Once a card leaves our hands we have no way to verify what happens to it, and we do not take cards back into inventory. So instead of a return window, we put all of the effort in before you buy:

  • Every listing shows photographs of the exact card you will receive, front and back.
  • Any visible condition flaw we can identify is described in the listing — corner wear, off-centering, surface marks, print lines, edge chipping.
  • Graded cards show the slab, the grading company, and the certification number, so you can verify the card independently on the grading company’s own website before you buy.
  • We answer questions. Ask for additional photographs, a closer look at a particular corner or edge, or anything else you want to see, and we will send it before you order.

We would far rather answer ten questions and lose the sale than have a card arrive that is not what you expected. Ask us anything you want before you buy — that is what the pre-sale conversation is for, and it is the point at which we can help.

Cancelling an order

If you need to cancel, email us immediately. We can cancel an order and issue a full refund at any point before the shipping label has been created, which is generally within 1 to 3 business days of the order being placed. Once the label is created, the order is final and cannot be cancelled.

Damage in transit

Every order ships insured. Damage that occurs after we hand a package to USPS is covered by the carrier’s insurance rather than by us. Once a package is in the carrier’s custody we have no way to verify when or how any damage occurred, so it is handled as a claim with USPS.

If your package arrives damaged:

  1. Keep all packaging exactly as it arrived. Do not discard the outer mailer, the top loader, or the sleeve. USPS requires the original packaging in order to process a claim.
  2. Photograph everything before unpacking further — the outer mailer, the inner packaging, and the card as you found it.
  3. Email us within 3 calendar days of delivery with your order number and those photographs.
  4. We will file the USPS claim on your behalf and send you the claim number. USPS resolves claims directly, typically within 30 to 60 days.

We handle the paperwork and follow the claim through with you. The resolution comes from USPS through the insurance claim. Shoebox Dynasty does not issue a refund or a replacement for damage that occurred in the carrier’s hands.

Lost or undelivered packages

Every order ships with USPS tracking. If tracking shows no movement for 10 business days, or shows delivered but nothing arrived, contact us. We will open a claim with USPS and follow it through with you. As with transit damage, the resolution comes through the carrier rather than from us.

Incorrect shipping address

Please check your shipping address carefully at checkout. If a package is returned to us as undeliverable because of an address error, we will contact you and can reship at your cost. We do not refund orders returned as undeliverable due to an incorrect address.

Questions before you buy

Ask. We are happy to send more photographs, look closer at anything in a listing, or talk through a card with you. Because all sales are final, the time to raise a question is before you order, and we will always answer honestly.

Shoebox Dynasty
3961 E. Chandler Blvd, Ste 111-258
Phoenix, AZ 85048, United States
Email: chase@shoeboxdynasty.com
Phone: 480-757-7754
We reply within 1 business day.