Contact

Questions about a card, an order, or the condition of something you're considering? Reach out. You are writing to the people who listed the card, and we reply to every message within one business day.

How to reach us

Email: chase@shoeboxdynasty.com
Phone: 480-757-7754
Response time: Within 1 business day

Mailing address

Shoebox Dynasty
3961 E. Chandler Blvd, Ste 111-258
Phoenix, AZ 85048
United States

Shoebox Dynasty is an online-only retailer. We do not operate a retail storefront, so this address is for correspondence only. Please do not send anything to this address without contacting us first.

Ask before you buy

All sales are final, so the time to ask a question is before you order — and we would rather answer five questions than have a card arrive and disappoint you. We are happy to send additional photographs, take a closer look at corners, centering, or surfaces, confirm a certification number so you can verify it with the grading company yourself, or talk through the condition of anything in the shop. Just ask.

About an existing order

Include your order number and the email address you used at checkout, and we can look it up right away. Orders ship within 1 to 3 business days of payment, and your USPS tracking number is emailed to you the moment the label is created — check your spam folder if you have not seen it.

If the package arrived damaged, that is handled as a USPS insurance claim rather than a return. Keep all of the packaging exactly as it arrived, photograph the outer mailer, the inner packaging, and the card before unpacking any further, and send us those photographs within 3 days of delivery. Every order ships insured, and we file the claim on your behalf and follow it through with you. See our refund policy for the full process.